Exchange & Return Policy

We want you to be confident in every purchase from Tech Solution Bangladesh.

Eligibility

  • Products may be exchanged within 7 days of delivery if they are unused, in original packaging, with all accessories, manuals and the invoice.
  • Dead-on-arrival (DOA) units are replaced free of charge after verification by our engineers.
  • Products that were installed, programmed, or custom-configured for your site cannot be returned unless faulty.

Non-returnable items

Software licences, consumables, cut cables, and special-order items are not eligible for return.

Process

  1. Contact us with your invoice number and a description of the issue.
  2. Bring or ship the product to our office. Shipping costs for non-faulty returns are borne by the customer.
  3. Exchanges are processed within 3 to 5 working days after inspection.